Terms & Conditions.

1. General

These Terms and Conditions (“Terms”) apply to all services, offerings, and transactions provided through the website www.wholeandwell.net by Bianca Elisabeta Retzlaff, Whole and Well, Raisdorfer Straße 12, 24148 Kiel, Germany, Email: hello@wholeandwell.net. By using this website or booking a session, you agree to these Terms.

2. Services

Whole and Well offers spiritual, energetic, and holistic services including:

  • Online and in-person energy sessions

  • Breathwork and meditation

  • Ceremonial activations

  • Coaching and guidance sessions

Descriptions of each service, session length, and prices are provided on the website. Each session is unique and may be adapted to your individual needs.

3. Booking and Payment

  • Bookings for sessions are made via email.

  • After agreeing on a date and time, a payment link and invoice will be sent.

  • Your booking is confirmed once payment is received.

  • Payment methods accepted include PayPal, bank transfer, Shopify, and Acuity Payments.

4. Cancellation & Rescheduling

  • Sessions can be rescheduled with at least 48 hours’ notice without penalty.

  • Sessions cancelled with less than 48 hours’ notice may be subject to a cancellation fee of 50%.

  • If a session is missed without notice, the full fee may apply.

5. Disclaimer

  • The services offered by Whole and Well are holistic and spiritual in nature. They are intended to support personal growth, wellbeing, and self-exploration.

  • Sessions do not replace professional medical, psychological, or legal advice or treatment.

  • Clients are responsible for their own physical and emotional safety and wellbeing during sessions.

6. Liability

  • Liability for damages caused by slight negligence is excluded, unless they relate to injury to life, body, or health.

  • Whole and Well is not liable for results or outcomes from the use of spiritual or energetic services.

7. Intellectual Property

  • All content on the website, including text, images, graphics, videos, and session materials, is protected by copyright.

  • Reproduction, distribution, or commercial use without prior written consent is prohibited.

8. Privacy

  • Personal data collected through bookings, emails, or website use is handled in accordance with the Privacy & Cookie Policy.

9. Governing Law

  • These Terms are governed by the laws of Germany.

  • The place of jurisdiction is Kiel, Germany.