Privacy & Cookies Policy.

1. Introduction

Protecting your personal data is very important to me. This policy explains how I collect, use, and protect your information when you visit www.wholeandwell.net, contact me, or use my services. This is in accordance with the EU General Data Protection Regulation (GDPR).

2. Data Controller

Bianca Elisabeta Retzlaff
Whole and Well
Raisdorfer Straße 12
24148 Kiel, Germany
Email: hello@wholeandwell.net

3. Collection and Use of Personal Data

I collect personal data only when necessary for website operation or to provide my services.

a) Website Visits:
When you visit the website, your browser automatically sends data such as: IP address, date/time of visit, browser type, and operating system. This is used solely to ensure the website functions properly and to improve user experience.

b) Contacting Me:
If you use the contact form or email me, I store your name, email, and message to respond. Your data will not be shared without your consent.

c) Booking a Session:
If you book a session via email or through a booking platform (e.g., Acuity), your personal information (name, email, payment information) is used to schedule and process your appointment.

4. Legal Basis

The processing of your personal data is based on:

  • Art. 6(1)(b) GDPR: for contract performance or pre-contractual measures

  • Art. 6(1)(a) GDPR: based on your consent

  • Art. 6(1)(f) GDPR: legitimate interest in maintaining website functionality and security

5. Data Storage & Retention

Your personal data is stored only as long as necessary for the stated purposes or required by law. After that, it will be deleted or anonymized.

6. Data Sharing

I do not share your data with third parties unless:

  • You have given consent,

  • It is legally required, or

  • It is necessary to provide a service (e.g., payment processing).

When using third-party services (Acuity, PayPal), their privacy policies also apply.

7. Cookies

Cookies are small text files stored on your device to enhance browsing.

Types of Cookies:

  • Essential Cookies: Needed for website functionality (cannot be disabled).

  • Functional Cookies: Remember your preferences and settings.

  • Analytics Cookies: Help understand how visitors interact with the site; all data is anonymized.

  • Marketing/Third-Party Cookies (if applicable): Only set with consent.

Managing Cookies:
You can adjust your browser settings to accept, block, or delete cookies. Note that disabling some cookies may affect website functionality.

8. Your Rights

Under GDPR, you have the right to:

  • Access your data (Art. 15 GDPR)

  • Correct inaccurate data (Art. 16 GDPR)

  • Request deletion (“right to be forgotten”) (Art. 17 GDPR)

  • Restrict processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Object to processing (Art. 21 GDPR)

  • Withdraw consent (Art. 7(3) GDPR)

Contact me at hello@wholeandwell.net to exercise your rights.

9. Security

Appropriate measures are in place to protect your data against unauthorized access, loss, or misuse.

10. Updates

This policy may be updated occasionally. The latest version will always be available on this page.